Money-Back Policy

1. About This Policy

This Money-Back Policy explains how refunds work for purchases made on personalitytests.online (the "Service"), operated by MONETIZANDO TU PASION LTD, Efesou 9, 5280 Paralimni, Cyprus ("we," "us," or "our"). PersonalityTests is a web-only service; all purchases are made directly on our website, and this policy applies to all of them.

We keep our promise simple: a 30-day money-back guarantee with no long forms, no guilt trip, and no hoops to jump through. If you don't feel the Service is helping you within 30 days of your purchase, email us and we will refund you in full. This document spells out exactly how that works, together with the statutory refund rights you have under applicable law.

This policy should be read together with our Terms of Use and Service (/legal/terms) and our Subscription Policy (/legal/subscription), which describe how subscriptions, automatic renewal, and cancellation work.

2. Our 30-Day Money-Back Guarantee

Your first purchase of a plan on our website is covered by an unconditional 30-day money-back guarantee. If you contact us within 30 days of that initial purchase, we will refund it in full. You do not need to give a reason, although we always appreciate feedback.

There are no hoops to jump through. Specifically:

• No usage requirements — you do not have to use the Service for any minimum number of days.
• No screenshots and no proof of progress — we will never ask you to demonstrate streaks, completed lessons, or results.
• No forms to fill out — a single email sent from your account email is enough.

The guarantee applies to the first purchase of a plan — that is, the initial subscription period you pay for. If you started with a trial that converted into a paid subscription, the first charge after the trial counts as your initial purchase and is fully covered by this guarantee.

3. How to Request Your Refund

To request a refund under the money-back guarantee:

• Email us at support@personalitytests.online from your account email.
• Include the details of your purchase (for example, the date of purchase and the plan you bought) so we can locate the transaction quickly.
• Send your email within 30 days of your initial purchase.

That is the entire process. Section 8 explains how quickly we reply, how refunds are issued, and how long processing usually takes.

4. Renewal Charges

Subscriptions renew automatically until cancelled, as described in our Subscription Policy (/legal/subscription). The best way to avoid a renewal charge you don't want is to cancel before your current period renews: email support@personalitytests.online from your account email, or use the membership section of your account settings where available. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.

The 30-day money-back guarantee covers your initial purchase. For renewal charges, we review refund requests case by case with a customer-first approach. For example, if you were charged for a renewal you did not intend and you let us know promptly, we will do our best to make it right. Just email support@personalitytests.online and explain what happened.

5. Limits of the Guarantee

We keep our guardrails short and reasonable. The money-back guarantee does not apply:

• to requests made more than 30 days after the initial purchase (your statutory rights described in Section 6 remain unaffected);
• to a purchase that has already been refunded, or for which a chargeback or payment dispute is already in progress — the same purchase cannot be refunded twice;
• where there is clear evidence of fraud or repeated abuse of the guarantee, such as repeatedly purchasing and refunding plans to obtain free access.

Outside the guarantee and the statutory rights described below, fees already paid are generally non-refundable — but we may still review exceptional situations individually where fairness supports it.

6. Your Statutory Rights

Nothing in this policy limits any mandatory refund or withdrawal rights you have under the laws of your country or state of residence. Where the law gives you stronger rights than this policy, the law prevails. The rights below apply in addition to — not instead of — our 30-day money-back guarantee.

6.1 Residents of the EU / EEA. If you reside in the European Union or the European Economic Area, you are entitled by law to withdraw from the contract within 14 days of concluding it, without giving any reason. If you asked for immediate access to the Service during that 14-day period and acknowledged the effect of doing so on your withdrawal right, the refundable amount may be reduced in proportion to the part of the service already provided before you told us you were withdrawing, as permitted by applicable law.

6.2 Residents of the United Kingdom. If you reside in the United Kingdom, you have an equivalent 14-day right of withdrawal on the same terms described in Section 6.1.

6.3 Residents of California and Connecticut. If you reside in California or Connecticut, you may cancel at any time before midnight on the third business day following the purchase date, and we will refund your payment in full.

6.4 Residents of Brazil. If you live in Brazil, you have 7 days from the purchase date to cancel and receive your payment back in full.

Our 30-day guarantee often gives you a longer window and a full refund, but the choice is always yours: you may rely on either the guarantee or your statutory rights, whichever you prefer. Both start the same way — with an email to support@personalitytests.online as described in Section 3.

7. Model Withdrawal Form (Optional)

If you wish to exercise a statutory right of withdrawal, you may use the form below. Using it is entirely optional — a plain email works just as well.

To: support@personalitytests.online — Subject: Exercise of Right of Withdrawal

• I hereby give notice that I withdraw from my contract for the provision of the following service: ___________________________
• Ordered on: ___________________________
• Name of consumer: ___________________________
• Address of consumer: ___________________________
• Signature of consumer (only if this form is submitted on paper): ___________________________
• Date: ___________________________

8. Refund Method and Timing

• All refunds are issued to the original payment method used for the purchase, unless you expressly agree otherwise.
• You can expect a reply from our support team within 5 business days of your request.
• Once a refund is approved, we normally issue it within 10 business days; your bank or card issuer may need additional time to show the amount on your statement.

9. Translations

If this policy is made available in languages other than English, translations are provided for convenience only. If there is any difference in meaning or interpretation between the English version and a translation, the English version controls.

10. Changes to This Policy

We may update this policy from time to time, for example to reflect changes in the law or in how the Service works. The refund terms that apply to a purchase are those in effect on the date of that purchase. When we update this policy, we will post the revised version on this page with a new effective date.

11. Contact Us

If you have any questions about this Money-Back Policy, or want to request a refund, contact us at:

• MONETIZANDO TU PASION LTD
• Efesou 9, 5280 Paralimni, Cyprus
• Email: support@personalitytests.online

Related documents: Terms of Use and Service (/legal/terms), Privacy Policy (/legal/privacy), Subscription Policy (/legal/subscription), Cookie Policy (/legal/cookies).